Service is bad. Everyone knows that. Speed is slow. Nothing new.

But can’t they at least employ some decent people to manage their phones? All I get is some girl’s squeaky voice droning on about technical problems, like duh, is that my problem? They bullsh*t that they are working hard on it. Yeah, right, that’s three days ago. I am paying the fee every single day so I expect service every single day.

I can’t get any human to talk to me because the option goes from *press one for Bahasa Malaysia* to on and on and on. Does it annoys you that we have to wait for them to finish rambling before we can get to our next choice?
Can’t they just cut the crap and tell us the number to press first before they ramble on? I just hate to listen to one long rambling to wait for them to finally say, *press two to exit, press three to go to the next option*

Grrrr….If I have a choice, I would switch service provider. But I can’t even get through to find a human voice to tell them I am threatening to switch.

Companies who are serious in doing business should think hard about customers likely to churn and work hard to put out excellent customer service like spending some time to listen to us instead of thinking we are at their mercy.

*off to chew nails. And don’t ask where I find the line to post this*